Hello,
Thank you for placing your order with BSC Culinary!
Your appliance(s) are now on order and have been requested by the manufacturer to be available by your expected delivery timeframe.
Please note that product availability is subject to change due to the current demand and delayed production times from the manufacturer.
To help manage your appliance order & availability, we have created an order tracker portal on our website that allows you to check on the status of each appliance 24/7. Please allow up to one week for the product availability dates to populate in the system.
Click on the order tracker link below. You will be prompted to enter in your appliance order number.
In order to ensure a successful delivery we would like to introduce you to our Constant Care Support Team. Constant Care Support is available Monday through Friday from 9 AM – 4 PM. will assist you to schedule the following necessary steps and be with you as your primary contact from here on out
- 1 pre-site inspection to make sure the appliance can be brought safely into the home (Click here to see the Delivery and Installation Readiness Requirements)
In order to ensure a successful delivery YOU will need to make sure the following action items
- The homeowner or project manager must be onsite to meet and greet and accept the delivery.
- A clear, finished path of entry from the driveway into the home or backyard free of debris that appliances and crew can travel across with a dolly safely.
- The homeowner or project manager needs to be present at the end of the delivery to sign for the product(s) delivered.
It is important to note that there is a $500 truck reload fee if any delivery confirmed scheduled delivery is refused due to not having space for the appliance(s)
Our logistics team will contact you about scheduling your pre-site inspection and delivery when your order gets closer to the availability date.
If you have any further questions regarding delivery, please contact [email protected].